How can we help you?

1. Using SD card need to use computer to read the history monitoring screen, when the memory card is full, it will automatically delete and start a new round of recording, make sure to save the data in time:

2. Cloud storage is a value-added service, new devices have a 7-day free trial period of cloud storage, you can view the history monitoring screen directly in the app. When the trial period is over, you can choose to subscribe in the app. There is a time limit for using this service, when the time is full of 3 days or 7 days, the records will be automatically deleted and start a new round, make sure to save the data in time.

Two methods to modify device info from your account, firstly login into your account in mobile app:

Method 1: Go to preview page then click icon on the top right corner, go to device settings page, click device image bar to Device Info page, click corresponding option to modify.

Method 2: Click Me-> My Device-> select corresponding device -> click device image bar to Device info page - > click corresponding option to modify.

When the app says, "Failed to bind", it means your device is already successfully connected to your Wi-Fi but failed to add the device to your Imou account. Please double check whether your router is connected to Internet, then try again.

Normally the reason is the Internet connection is not stable.

For security reason, one camera can be bound to only one Imou account. So, if you want to add your camera to a new account, please delete it from the previous account first.

Two methods to delete the camera from your account, firstly login into your account in mobile app:

Method 1: go to preview page then click gear icon on the top right corner, go to device settings page, slide to the bottom then delete device.

Method 2: Click Me-> My Device-> select corresponding device -> slide to the bottom -> Delete Device.

1. Firstly please check whether your camera has an Ethernet port and whether you have an Ethernet cable at hand.

2. If yes, please power on your camera and connect it to your Router with the Ethernet cable, wait till the LED turn stably blue to make sure it has access to Internet. Then login to your Imou account, find your IPC on "Device" page, and go to its settings page. then tap "Wi-Fi Config" and you can connect it to your new Wi-Fi.

3. If your camera has no Ethernet port or you don't have a cable at hand, we suggest you reset your camera to factory default, then setup your camera with the new Wi-Fi.

1. Firstly, you need click the enable button in the upper right corner in the picture of the channel of main page.

2. If it says "Failed to subscribe", we suggest you ensure the following configuration: Receives notifications from APP. Enable Imou Notifications via "Settings"->" Notifications" on your iPhone and "Me* -> "Settings"-> "Notice" on Imou APP.

3. Enable Event in the device. Take motion detection as an example, the event should be enable and time schedule should be valid.

4. Make sure the device is connected to Internet.

5. After successfully subscribe, you will receive the message.

Possible Reasons:

1. IR LED didn't light up;

2. IC didn't switch to night mode;

3. Objects are too far away from the camera,

Possible Solutions:

(1) If the IR LED did light up, but you cannot hear "KA" and the image is still all black, maybe there is something wrong with the ICR. Please contact us through our contact us page.

(2) For consumer cameras, the IR distance is less than 10m (differs between models), so you cannot see too far away at night.

Shipping times can vary depending on your location and the shipping option you select during checkout. Typically, orders are delivered within 7-14 business days. You will receive a tracking number once your order has been dispatched so you can monitor its progress.

Yes, we are pleased to offer international shipping. Please note that shipping times and costs will vary depending on the destination country. Additionally, customers are responsible for any customs fees or taxes imposed by their country. --- *

The Buddy Bumper Baby Protector is designed for infants and toddlers from 6 months to 2 years old. Its adjustable straps and flexible material allow it to comfortably fit as your child grows.

Yes, the Buddy Bumper Baby Protector is designed with parents' convenience in mind. It is machine washable in cold water on a gentle cycle. We recommend air drying to maintain the integrity of the materials.

The Buddy Bumper Baby Protector is made from high-quality, impact-absorbing materials that cushion your child's head and body from bumps and falls. Its design is tested to ensure it provides effective protection without restricting your child's movements or comfort.

The Siren's Back Confort Strap works by providing stability to the base of your spine, acting as an external ligament to restore normal motion to the Sacroiliac Joint. Its double compression zone technology decompresses discs, alleviating pressure on the sciatic nerve and providing immediate relief from sciatica pain. Additionally, targeted medical compression on the hip area enhances blood flow, promoting joint lubrication and triggering the body's natural healing process.

TheSiren's Back Comfort Strap is designed to benefit anyone experiencing lower back pain, sciatica, hip pain, or SI Joint discomfort. Whether you're recovering from an injury, managing chronic pain, or seeking preventive care, this belt offers effective relief and support.

For optimal results, we recommend wearing the Siren's Back Comfort Strap for at least 2 hours per day. Consistent use helps to maximize its effectiveness and may provide long-lasting relief from pain and discomfort.

Yes, the Siren's Back Comfort Strap is designed to be discreet and comfortable for all-day wear. Its sleek and lightweight design allows you to wear it under clothing without any bulkiness or discomfort.

Yes, the Siren's Back Comfort Strap is adjustable and suitable for individuals of all body types. It features adjustable straps to ensure a snug and comfortable fit for everyone.

Many users experience relief from pain and discomfort shortly after using the Siren's Back Comfort Strap. However, individual results may vary. On average, 2 weeks is needed for true pain relief. However, consistent use over a longer period of time is recommended for maximum effectiveness and long-lasting relief.

Yes, the Siren's Back Comfort Strap is washable for easy maintenance. Simply follow the care instructions included with your belt to ensure its longevity and effectiveness.

While the Siren's Back Comfort Strap can provide support and relief for some pregnant women experiencing lower back or hip pain, we recommend consulting with your healthcare provider before use to ensure it is appropriate for your specific needs.